How long is the AHC medical scheme contract?
Avenue Healthcare schemes generally run for twelve months. For Example if company X joins on 6 July 2008,
the scheme will expire at mid-night on 5 July 2009. The Renewal date is 5 July 2009.
Can the scheme run for less than twelve months?
Is there an agreement between Avenue
and the company?
How do members join the scheme?
Note: Members should not be added only when they are sick and in need of medical attention. This is referred to
as adverse selection.
If for whatever reason a staff / dependant who has not
been added to the scheme, is in need of medical attention, they can visit any one of our centres, pay cash
for services and be added to the scheme after the initial
Do members have to undergo a medical examination prior to joining?
Is there a difference in rates if a member joins in the middle of the contract period?
How are members advised about the benefits of the scheme?
What happens when a member leaves the company?
Is there a refund for members who leave?
What happens when the scheme expires?
Who should I contact if I need information
/ clarification on issues regarding the scheme?
Is there a waiting period before I can access services? If yes, why?
This policy is in place to ensure that members
suffering from a known medical condition do not sign
on a medical scheme or purchase a policy purely
because they know they need admission. This is
referred to as "adverse selection".
How do I access medical services?