Avenue Healthcare

If You are Unhappy with Avenue Healthcare’s Services You have a right to appeal.

• The Appeal Procedure

  1. 1 Seek a second opinion from any other Avenue Healthcare Doctor.

  If you are still unhappy

  2. 2 See the Branch Manager.

  and If you are still unhappy

  3. 3 The Medical Quality Manager will arrange a consultation with a mutually agreeable medical practitioner at Avenue’s cost.

• Please note that:

  • It is our goal to give care to the patient’s satisfaction.
  • If you would like a second opinion, please feel free to ask the doctor, who will be happy to refer you to any of our other Avenue Healthcare doctors.
  • If this makes you uncomfortable, talk to the receptionist or nurse on duty, or let our Client service staff or any member of the management team know what you want.
  • Second opinions and appeals; should be as easy and painless as possible.
  • It is your right.

• Patients have right to:

  • Receive superior health care regardless of race, tribe, national origin, sex, age, financial status, religious beliefs and cultural preferences.
  • Be treated with respect and courtesy at all times.
  • Have personal privacy respected and medical records handled confidentially.
  • Know the names, qualifications and professional responsibilities of their health care providers.
  • Receive treatment appropriate to the patient's choice, age, physical, spiritual, emotional, cultural and intellectual needs.
  • Receive information about diagnosis and treatment plans in a language easily understood, with explanations of alternatives including risks, benefits, and burdens of each.
  • Participate in decisions involving their health care and give informed consent to treatment.